Odette McFarlane

Odette is a global cruise port and shore operations leader with responsibility for planning and delivering safe, efficient, and guestfocused port calls and homeport turnarounds for P&O Cruises and Cunard. Operating at the intersection of operational reliability, commercial discipline, and premium guest experience, she leads the endtoend delivery of complex port operations across a diverse global portfolio.

Her remit spans ground services, port agency, embarkation and checkin systems, air and sea logistics, and guest flow, ensuring every fleet deployment meets exacting brand standards, regulatory requirements, and SLA/KPI commitments. Working in close partnership with port authorities, destinations, port agents, ground service operators, and strategic vendors, Odette focuses on solving the challenges that matter most in cruise operations: ontime turnarounds, scalable capacity, cost control, and creating a seamless first impression for guests.

Known for making complexity work, Odette excels at turning diverse ports, partners, and operating models into repeatable, resilient turnaround operations that perform under pressure. Her strengths include global homeport and turnaround leadership, port cost and budget ownership, destination engagement and longterm relationship building, contract and vendor performance management, world cruise delivery, and new homeport development. A trusted crossfunctional leader, she works closely across Brand, Maritime,

Deployment, Hotel Operations, and IT to align operational execution with strategic intent. Ultimately, Odette helps cruise brands deliver on their promise ashore—through operations that are reliable, commercially sound, and relentlessly guestcentric.